Measurable improvements of customer experience
The most powerful solution for CX Analytics, the linking-pin between customer insight and company performance.
Connecting the dots
Hub for CX Analytics
Monitor your performance across the entire customer journey, understand conversations and measure how your CX initiatives contribute to the bottom line. The Hub for CX Analytics helps you optimize every customer’s journey and increase customer happiness. Unlock your customer understanding and take actions today based on insights.
Increase customer happiness
Discover high-impact customer journeys and optimize conversations
More loyalty, less churn
Prioritize opportunities and improve customer journeys with less churn
Goodbye operational costs
Reduce first-line handling by customer service agents by 80%
The most complete cloud
solution for CX analytics
Driven by science
Developed in collaboration with scientific institutions
Full lifecycle management with data-science models
Listen to customers
Best-in-class solution for conversational intelligence
Proud of our clients
Your blueprint for improving CX
CX Insights Framework
CX Insights Framework is your blueprint for improving customer experience and prioritizing potential, helping you identify opportunities and bring in business value. It is a model to collect, analyze, and process CX data in an effective measurement system, creating value for your organization and customers.