Measurable improvements of customer experience

The most powerful solution for CX Analytics, the linking-pin between customer insight and company performance.

Connecting the dots

Hub for CX Analytics

Monitor your performance across the entire customer journey, understand conversations and measure how your CX initiatives contribute to the bottom line. The Hub for CX Analytics helps you optimize every customer’s journey and increase customer happiness. Unlock your customer understanding and take actions today based on insights.

Start with Hub for CX Analytics

Increase customer happiness

Discover high-impact customer journeys and optimize conversations

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More loyalty, less churn

Prioritize opportunities and improve customer journeys with less churn

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Goodbye operational costs

Reduce first-line handling by customer service agents by 80%

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Detailed insights

The most complete cloud
solution for CX analytics

Driven by science

Developed in collaboration with scientific institutions

Model management

Full lifecycle management with data-science models

Listen to customers

Best-in-class solution for conversational intelligence

Proud of our clients

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Read our case studies

Your blueprint for improving CX

CX Insights Framework

CX Insights Framework is your blueprint for improving customer experience and prioritizing potential, helping you identify opportunities and bring in business value. It is a model to collect, analyze, and process CX data in an effective measurement system, creating value for your organization and customers.

Start with CX Insights