How to leverage data to optimise your CX and grow your business
Learn how to use the CX Insights Framework to gain insight into the optimisations most relevant to your customers’ experience and most lucrative for your business.
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There’s hidden gold in every conversation. Uncover it today! Every customer call, e-mail, WhatsApp message, and chat contains valuable feedback about your products and services. Feedback that – if put to use – can drive customer loyalty and revenue growth.
Make customer data more useful with ROCX’R Conversation Analytics, build on Microsoft Azure, you can simply connect any speech data or written text data source and let our powerful AI models do the work. See how it works on the Azure Marketplace.
Our innovative cloud solution collects and harmonizes customer interaction data, places data in the context of the customer journey, and actively enriches that data with predictive insights using artificial intelligence. This produces smart and detailed real-time insights about every touchpoint in the customer journey. The insights can be used to optimize every customer’s journey for measurable CX improvements. The CX Data Hub is open for all customer data sources. The more customer data sources connected, the richer the CX insights will be