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Lead Business Consultant

Underlined is looking for a Lead Business Consultant for Data Driven Customer Experience Management, who wants to lead both the team in and with customer projects.

Underlined was founded 10 years ago and focuses with Customer Experience and Conversational Intelligence projects and products for service providers. We use cutting-edge A.I. techniques to analyse different types of (big) data. We have developed our own methods and software in state-of-art tooling. Examples of customers are Aegon, VGZ and Ziggo. We are located in the Marienburg monastery (walking distance from Den Bosch train station) which is also the data science university of the Netherlands.

Underlined (a total of 40 employees) has been part of the Broad Horizon group since 2020, a European player in the field of Data & A.I. We’re fast growing, which gives you plenty of room for personal development.

Lead Business Consultant

Role description
  • You are the role model and senior towards the project team to facilitate the customer success;
  • You work extensively with the team to position the services of the team;
  • You are the lead on the customer engagements you setup;
  • You extend existing relationships with customers via consultative selling (together with sales);
  • You work with the product team to position the consultancy services as added value on the product offering;
  • You will guide the team by professionalizing and connect more closely to a product organization;
  • You monitor competition in Data Driven working with regards to Customer Experience;
  • You both canvas and harvest prospects, partners, and customers to build durable relationships;
  • You act as liaison with the Project organization of Cmotions (also a Broad Horizon company) to combine offerings and resources.

Knowledge and experience

  • Fluent in Dutch and English;
  • At least HBO work and thinking level;
  • Business background and experience in the field of Customer Experience;
  • 4+ years of work experience in the field of consultative selling;
  • Well-developed advisory skills. Experience in a commercial consultancy is an advantage;
  • Result-oriented and can translate your vision into concrete actions;
  • Experience to handle senior management level in corporate organizations;
  • Up-to-date knowledge of/experience with data science/artificial intelligence, customer experience management, conversational intelligence and/or business process management.
We offer


  • 32 or 40 hours a week;
  • 8% holiday allowance;
  • Option to work from home;
  • 25 vacation days (option to buy or sell for 5 more days);
  • Pension scheme;
  • Training budget;
  • Laptop and phone;
  • Complete ergonomic home workplace;
  • Disability insurance;
  • Travel allowance (per KM or by public transport);
  • 5 min walk from Den Bosch train station.

Contact details

If you are interested, please email your resume and motivation letter to our recruiter Jacqueline: Let us know if you have any questions about us or the position. 

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